Shipping and Returns
When is my order shipped?
We ship within 2 business days of the order being placed unless otherwise indicated on the product description.
How long will it take to get my item?
All orders within the U.S. are considered domestic orders and they are shipped within 5 business days and delivered within 3-5 business days.
How can I track my order?
We will send tracking information to the email address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business days, please contact us at firstname.lastname@example.org.
What are the shipping rates?
Free shipping for all orders in the US
Can I update my shipping address?
If your order has not shipped out yet we can update your shipping address. Please email email@example.com with your order number and the new address as soon as possible within 2 hours of your order time if you believe you have entered incorrect shipping information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.